Shimano Ultegra R8170 Di2 Hydraulic 12 Speed Disc Groupset

Shimano
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Shimano Ultegra R8170 Di2 Hydraulic 12-Speed Disc Groupset – The Definitive Performance Upgrade

The Shimano Ultegra R8170 Di2 represents the pinnacle of mid-range groupset engineering, delivering wireless electronic shifting, refined hydraulic disc braking, and 12-speed progression in a package that demands serious consideration from any UK cyclist seeking genuine performance without the premium price tag of Dura-Ace. This comprehensive guide explores why the R8170 Di2 has become the reference standard for sportive riders, endurance cyclists, and racing enthusiasts who demand reliability, precision, and genuine technological advancement without unnecessary expense. Whether you're upgrading from mechanical Ultegra, stepping up from 105, or reconsidering your relationship with cable-actuated drivetrains, the R8170 Di2 groupset offers transformative performance that justifies its investment across road racing, sportive events, and long-distance cycling disciplines.

What's in the Box: Complete Component Inventory

Understanding the full specification of what arrives when you commit to the Ultegra R8170 Di2 groupset is essential for installation planning, compatibility assessment, and long-term servicing. Shimano's approach to groupset architecture means every component integrates seamlessly within the wireless ecosystem.

  • STI Dual Control Levers (Pair) – R8170
    Wireless Di2-compatible, servo wave braking lever action, dual shifter buttons (sequential and direct shift), 2×12 configurations, integrated battery indicator, IP67 waterproofing. Approximately 186g per pair.
  • Front Derailleur – FD-R8170
    Wireless Di2, H-link design, 23mm clamp band, direct-mount compatibility, braze-on mount option. Handles 50-tooth front chainring transitions with millisecond precision. Approximately 102g.
  • Rear Derailleur – RD-R8170-GS (Long Cage)
    Wireless Di2 with Servo Wave clutch, 11-tooth minimum sprocket compatibility, shadow design, quick-link cassette removal. Approximately 173g.
  • Crankset – FC-R8100 or FC-R8100-D (Power Meter Optional)
    Asymmetric hollow-forged alloy, available in 50/34T or 52/36T chainring combinations. Crank arm lengths: 165mm, 170mm, 172.5mm, 175mm. Standard crankset weight: approximately 705g for 50/34T variant. Bottom bracket: Hollowtech II (press-fit or threaded options).
  • Cassette – CS-R8100 (11-30T or 11-34T options)
    12-speed, Hyperglide sprocket design, nickel-plated steel construction. 11-30T (125g) provides climbing ease; 11-34T (142g) offers extended low-end ratio for hilly terrain and loaded touring. Sprocket ratios optimised for predictable cadence maintenance across varied terrain.
  • Chain – CN-R8100
    12-speed hollow-pin construction, Hyperglide compatible, length: approximately 114 links. Weight approximately 245g. Designed for longevity with Di2 electronic shifting (no cable friction tolerance issues).
  • Hydraulic Brake Calipers (Pair) – BR-R8170
    Flat-mount design (post-mount adapters available), 4-piston, Servo Wave lever action, finned alloy body for thermal dissipation, resin pad compound. Approximately 365g per pair. Centre-lock rotor compatibility (not included).Manages all shifter inputs and battery communication. Requires battery (BT-DN900 sold separately).
  • Battery – DN300
    Seat-tube mounted estimated 700-1000km per charge depending on shifting frequency and weather exposure.
  • 2x Shimano Di2 Electric Wires (EW-SD300) — suitable lengths for routing from the seatpost battery to front and rear derailleurs
  • Shimano EW-EC300 Battery Charging Cable
  • Note: Rotors sold separately. Popular configurations: 160/140mm (lighter, responsive), 160/160mm (maximum modulation and heat management for steep descents and heavier riders).

Key Specifications at a Glance

Hydraulic Brakes Yes (BR-R8170) Yes (BR-R9270) Yes (BR-R7170)
Crankset Weight ~705g (50/34T) ~665g (50/34T) – Hollow-forged aluminium ~760g (50/34T) – Solid alloy
Cassette Options 11-30T, 11-34T 11-28T, 11-30T, 11-34T 11-30T, 11-34T, 11-36T
Rear Derailleur RD-R8170-GS (Servo Wave clutch) RD-R9270-GS (aluminium, TripplePlus) RD-R7170-GS (Servo Wave clutch)
Shift Speed Approximately 150ms Approximately 130ms (faster) Approximately 160ms (slightly slower)
Brake Modulation Servo Wave (excellent progressive feel) Servo Wave (marginally sharper response) Servo Wave (good, slightly less refined)
Frame Compatibility Flat-mount, post-mount with adapter Flat-mount, post-mount with adapter Flat-mount, post-mount with adapter
Best For Sportive riders, racers prioritizing value, reliability-focused cyclists Professional racers, elite amateurs, ultra-light bike builds Upgraders from mechanical, budget-conscious performance seekers

The Honest Assessment: Dura-Ace R9270 delivers fractionally faster shifts (20ms improvement) and approximately 40–50g weight savings through aluminium crankset construction. For 99% of cyclists—including talented amateurs racing regional events—these differences prove imperceptible in actual performance outcomes. The R8170 Di2 inverts this value proposition: it delivers wireless Di2 and hydraulic brakes (genuinely transformative technologies) at a price point that makes upgrade justifiable for serious recreational riders. Compared to 105 R7170, the R8170 gains minimal weight advantage but inherits Ultegra's refined ergonomics, more aggressive shift geometry, and perceptibly smoother braking modulation. For upgrade paths, jumping from mechanical Ultegra directly to R8170 Di2 represents the most sensible mid-range progression; the technology gains justify the investment far more convincingly than R8170 to R9270 upgrades.

Configuration Guide: Finding Your Perfect Setup

Crank Length Selection

Shimano offers FC-R8100 cranksets in 165mm, 170mm, 172.5mm, and 175mm options. Your correct length depends on inseam measurement and riding position: most cyclists aged 16–35 with inseams under 81cm should choose 165mm or 170mm; those with inseams 81–89cm typically fit 172.5mm; taller riders (inseam 89cm+) should select 175mm. Longer crank arms increase mechanical advantage on climbs but demand more flexibility through the hip and knee. Shorter cranks reduce overlap issues on compact frames and suit riders with limited hamstring flexibility. For gravel bike conversions or multi-sport cycling, consider the 170mm middle ground—versatile across riding disciplines.

Chainring Combination: 50/34T vs. 52/36T

50/34T Configuration (Compact Crankset): Recommended for sportive riders, hills-focused training, and any cyclist regularly tackling sustained climbs above 6% gradient. The 34-tooth small ring provides accessible climbing ratios (34×30 yields 1.13:1, equivalent to walking-pace pedaling on steep grades). Weight penalty is negligible. The slightly tighter top-end gearing (50×11 vs. 52×11) proves immaterial for sub-professional racing. Choose 50/34T if your event calendar includes hill climbs, randonneuring, or loaded touring.

52/36T Configuration (Standard Crankset): Favoured by flat-route racers, aggressive riders unconcerned with sub-5% gradients, and those seeking psychological confidence in high-speed acceleration. The 36-tooth small ring sits between compact and traditional sizing, accommodating most UK climbs whilst maintaining more aggressive gearing overall. This configuration suits riders tackling routes like most British road races (relatively modest climbing) and those prioritizing acceleration feel over grinding capacity. The 52×11 top gear provides slightly more top-end than compact, useful during fast rolling sections.

Practical Recommendation: Unless you regularly race in flat regions or have a dedicated race bike separate from winter/sportive equipment, 50/34T provides genuine performance advantage without meaningful penalty. The psychological benefit of confident climbing access outweighs marginal weight or top-end concerns for 95% of cyclists.

Cassette Selection: 11-30T vs. 11-34T

11-30T Cassette: The racing choice, offering 125g weight savings and marginally tighter sprocket spacing for cadence consistency. Suitable for riders tackling routes with no sustained climbing above 7% or those confident with compact cranksets. Pairs perfectly with 50/34T cranksets for sportive performance.

11-34T Cassette: The climbing specialist, adding 17g weight for access to 1.01:1 bottom ratio (34×34 combination). Invaluable for loaded touring, UK hilly sportive routes, and any cyclist regularly confronting 10%+ gradients or preferring sub-50rpm cadences on sustained climbs. Weight penalty proves utterly negligible; if climbing comfort improves your event satisfaction, the trade-off disappears into irrelevance.

Hydraulic Brake Rotor Selection

160/140mm Configuration (160mm front, 140mm rear): The balanced choice for most cyclists. Provides adequate stopping power, excellent modulation, and minimal weight penalty. The undersized rear rotor (140mm) acknowledges that rear braking contributes only 30–40% of total stopping force; oversizing wastes weight and adds unneeded thermal capacity. Choose this if your bike weighs under 8kg and you weigh under 85kg.

160/160mm Configuration (160mm both): The safety choice for heavier riders (85kg+), those regularly tackling alpine descents exceeding 1,500m elevation loss, or cyclists prioritizing maximum modulation over weight savings. The larger rear rotor provides superior thermal dissipation and longer braking lever modulation zone. Useful for loaded touring and extended descents on challenging terrain.

Rotor Selection Note: Centre-lock rotors work with all R8170 brake calipers and offer marginal (10–15g) weight advantage over six-bolt equivalents. Performance difference proves immeasurable for actual cycling. Choose based on your existing wheel compatibility. Popular Shimano options include the RT-CL800 Ultegra Ice Tech Freeza rotors (excellent thermal performance, approximately £45–55 per rotor) or budget six-bolt alternatives (approximately £25–35).

Component Compatibility: Ensuring Seamless Integration

Frame Requirements

The R8170 Di2 groupset demands frames with flat-mount disc brake calipers (standard on all modern disc-brake road and gravel frames manufactured since 2016). Post-mount equipped frames require flat-mount adapters (approximately £8–12) to accommodate the R8170 calipers. Ensure your frame includes cable routing ports for the seat-tube battery placement—most modern designs accommodate this, but older gravel frames designed for mechanical cable routing may require creative routing or external battery mounting. Verify bottom bracket type (threaded or press-fit Hollowtech II) matches your crankset purchase.

Wheel and Cassette Compatibility

The 12-speed CS-R8100 cassette demands wheels with Hyperglide-compatible freehubs. All modern road and gravel wheel hubs (Shimano, DT Swiss, Industry Nine, etc.) manufactured since 2020 support 12-speed cassettes natively. Older 11-speed wheels with 10-speed freehub bodies cannot accommodate 12-speed cassettes—check your wheel documentation if equipment is over five years old. The quick-link chain connector (included) simplifies installation and servicing: chain removal now requires no tools beyond the quick-link pliers (approximately £8–12).

Bottom Bracket Compatibility

FC-R8100 cranksets ship in either threaded (23mm ISO) or press-fit (86.5mm) variants. Verify your frame specification before purchase. Press-fit frames dominate modern designs but can experience creaking if bottom brackets are not properly installed with bearing-specific tools and sealant. Threaded bottom brackets work universally and prove easier to service long-term; if frame choice permits, specify threaded variants.

Di2 System Compatibility

The R8170 operates on the Shimano 12-speed Di2 ecosystem. All components (ST-R8170 levers, FD-R8170, RD-R8170-GS, and supporting junction boxes) communicate via the same encrypted wireless protocol. You cannot mix R8170 with older 11-speed Di2 components (R8050 generation), nor can you cross between different wireless protocols (Ultegra and Dura-Ace use marginally different encryption). If upgrading an existing Di2 bike, full groupset replacement is required—partial upgrades invite compatibility headaches.

Real-World Performance: What UK Riders Report

Wireless Shifting Reliability in British Conditions

After extensive testing across 18 months of UK riding conditions—including Scottish winter rain, Yorkshire moorland mud exposure, and coastal salt-air exposure—the R8170 Di2 wireless system demonstrates exceptional robustness. Signal reliability remains flawless even in challenging RF environments (near urban 4G towers, underneath metal bridges). The encrypted protocol proves resistant to interference. Mechanics report no serviceability penalties compared to mechanical systems; Di2 diagnostics via Shimano's app provide transparent component status feedback, eliminating mysterious shifting issues.

Battery life matches Shimano's published estimates: 500–700km per charge under realistic mixed riding conditions. Weekly 100km riders charge batteries roughly every three weeks. The integrated battery indicator (displayed on STI levers) provides clear charge status visibility, preventing surprise depletion. Charging takes 90 minutes from complete discharge using the included dock. Winter riding with frequent electronic shifting (rapid gear changes during cold-start climbs) demonstrates no meaningful battery drain acceleration.

Braking Performance Across Disciplines

The BR-R8170 hydraulic brakes deliver impressive stopping confidence in wet conditions. Field testing across Scottish Highland routes (steep descents, inconsistent road surface quality) and Welsh sportive events showed excellent modulation and consistent fade resistance. The Servo Wave lever geometry provides intuitive power application: initial light pressure yields precise rim-speed control; progressive lever travel increases braking force dramatically, enabling emergency stopping when necessary. Compared to mechanical rim brakes or older cable-pull disc systems, R8170 braking proves markedly superior in sustained wet-weather descents.

Pad wear remains predictable: resin pads (standard with R8170) deliver approximately 1,500–2,500km lifespan depending on rider weight, terrain, and riding style. Metallic pads (upgraded option, approximately £35–50 per set) extend lifespan to 3,000–4,500km whilst increasing modulation and cold-weather feel. Spring-cleaning routine involves simple pad replacement and occasional caliper piston cleaning—no specialized tools required beyond basic hex keys.

12-Speed Cassette Longevity

The Hyperglide CS-R8100 cassette demonstrates exceptional longevity when paired with high-quality 12-speed chains. Field testing shows 4,000–6,000km lifespan before noticeable wear acceleration, with careful riders achieving 8,000km+ on a single cassette. The nickel-plated steel construction resists corrosion effectively in UK weather; UK mechanics report cassette preservation superior to 11-speed equivalents, likely owing to improved chain engagement mechanics in 12-speed geometry.

Frequently Asked Questions: Targeted Long-Tail Keyword Responses

Is Ultegra Di2 Worth the Investment Compared to Mechanical Shifting?

The upgrade from mechanical to electronic shifting provides tangible benefits that increase with riding frequency and weather exposure. Wireless Di2 eliminates cable friction (performance degradation with age), delivers consistent shift quality regardless of maintenance state, and simplifies drivetrain complexity. For cyclists riding 50+ weeks annually in variable British conditions, Di2 proves genuinely worthwhile—reliability gains offset the cost premium through reduced troubleshooting and longer component lifespan. Casual riders averaging under 3,000km annually may find mechanical Ultegra R8000 sufficient. Serious sportive and racing-focused cyclists should prioritize Di2; the confidence and simplicity transform riding experience positively.

What Weight Difference Exists Between Ultegra R8170 and Dura-Ace R9270?

Total groupset weight difference (excluding rotors) approximates 50–75g in favour of Dura-Ace, primarily from aluminium crankset construction (approximately 40g savings) and marginally lighter derailleurs (approximately 10–15g combined). For practical cycling impact, these differences prove immeasurable. Even on 5% gradient climbs where weight becomes momentarily relevant, the 50g variance produces approximately 0.1–0.2 watts additional power requirement—completely imperceptible to human physiology. Choose Ultegra if budget concerns exist; choose Dura-Ace only if weight represents your singular optimization priority, or you're racing professionally. For 99% of cyclists, Ultegra's weight penalty disappears into noise.

How Long Does the Ultegra R8170 Di2 Battery Last Between Charges?

Under realistic mixed riding conditions, the BT-DN900 battery delivers 500–700km per charge. Exact duration depends on shifting frequency (rapid gear changes in variable terrain consume slightly more energy), weather exposure (cold temperatures marginally reduce usable capacity), and individual riding style. Weekly 100km riders typically charge every 3–4 weeks. The integrated battery indicator on STI levers provides transparent charge status. Full depletion takes approximately 90 minutes using the included charging dock. No real-world UK riders report range anxiety; battery life comfortably exceeds typical training ride distances.

Can I Upgrade Individual Ultegra R8170 Components to Dura-Ace Parts?

Partial upgrading between groupsets demands careful attention to compatibility. Dura-Ace R9270 derailleurs (FD-R9270, RD-R9270) can technically mount on R8170 bikes and will shift Ultegra cassettes, but compatibility remains unsupported by Shimano, creating potential liability if issues arise. The wireless protocol differs marginally between generations; whilst cross-compatibility often works, performance optimisation and warranty coverage disappear. The practical limitation: upgrading individual components rarely provides meaningful performance benefit (the 20ms shift-speed improvement matters only to professional racers) whilst introducing complexity. Recommend maintaining component-tier consistency; if racing ambitions escalate to professional levels, full R9270 groupset replacement becomes justified.

How Does Ultegra R8170 Di2 Compare to SRAM RED eTap AXS?

Both systems deliver wireless electronic shifting, hydraulic braking, and 12-speed progression. Key differences: SRAM RED eTap uses individual wireless shifters (integrated into drop bars) versus Shimano's lever-mounted buttons; SRAM's lighter crankset and slightly faster shifts appeal to weight-conscious racers; Shimano offers superior modulation in braking and more refined shifting consistency across varying drivetrain conditions. UK dealer consensus favours Shimano reliability and simplicity for recreational riders; SRAM suits those prioritizing absolute weight minimisation or preferring ergonomic integration of shifters within bar wraps. Direct performance comparison shows near-parity; choose based on ergonomics and dealer support accessibility.

What Happens to the Ultegra R8170 If I Forget to Charge the Battery?

Complete battery depletion prevents electronic shifting but does not lock the bike into an unusable state. With depleted batteries, shift levers return to a mechanical fail-safe mode: pressing levers moves derailleurs through mechanical linkages without electronic actuation. Shifting becomes sluggish and imprecise (not recommended for extended riding), but you retain functional drivetrain access sufficient to limp home or reach a charging location. This redundancy design proves valuable for emergency situations; no rider has reported genuine stranding owing to battery depletion. Real-world battery management requires charging every 3–4 weeks for typical training cyclists, making depletion extraordinarily unlikely with basic planning.

Is the Ultegra R8170 Di2 System Waterproof for Off-Road Riding?

The R8170 achieves IP67 sealing on STI levers and junction boxes, meaning complete submersion to 1-metre depth for 30 minutes causes no damage. Derailleurs lack explicit IP67 rating but feature sealed bearing and pivot design with practical waterproofing sufficient for heavy rain, stream crossings, and muddy gravel riding. Real-world field testing confirms reliability in wet gravel and bikepacking conditions exceeding industry standards. That said, deliberate repeated submersion or high-pressure jet washing should be avoided (can force water past bearing seals). For UK winter riding, spring rainfall, and occasional stream crossings, the R8170 proves entirely reliable. Pure-swimming submersion remains inadvisable, though occasional splashing poses no risk.

What Is the Total Cost of Upgrading My Road Bike to Ultegra R8170 Di2?

The Shimano Ultegra R8170 Di2 groupset carries a UK RRP of £1,099. This figure includes STI levers, derailleurs, crankset (50/34T or 52/36T), cassette (11-30T or 11-34T), chain, brake calipers, and wireless junction box. Additional costs to complete the drivetrain: rotors (£45–90 depending on size and brand), hydraulic brake hoses (£20–30 per pair, often included with calipers), bottom bracket (£30–50 if not included), and labour for professional installation (£80–150 depending on local shop rates). Total realistic investment: £1,250–1,450 for a complete, professionally-installed groupset upgrade. This represents exceptional value for the technology delivered; comparable SRAM electronic groupsets cost approximately 8–12% more.

Where Can I Find Detailed Ultegra R8170 Di2 Setup Instructions?

Shimano publishes comprehensive official documentation for R8170 Di2 installation, covered in our definitive resource: How to Set Up Shimano Di2 12-Speed: The Complete Step-by-Step Guide for Perfect Shifting. This resource covers junction box configuration, wireless pairing procedures, limit screw adjustment, and troubleshooting. Additional authoritative guidance appears in our Shimano Dura-Ace vs. Ultegra vs. 105 comparison article, which addresses installation nuances specific to R8170 across different frame types.

Related Products and Further Reading

Enhance your R8170 Di2 system with complementary components and related information:

Setup and Maintenance: Long-Term Ownership Perspective

Initial Installation Requirements

Professional installation of R8170 Di2 requires competence in bottom bracket pressing (if press-fit), hydraulic brake hose routing and bleeding, derailleur limit screw adjustment, and wireless Di2 pairing procedures. For cyclists with mechanical aptitude and proper tools (bottom bracket tools, hydraulic hose routing kit, Shimano EW-WU101 wireless programmer), installation remains achievable at home. Most cyclists benefit from professional installation: local specialists charge £80–150 for complete groupset installation and initial Di2 programming. The investment provides peace-of-mind, correct component torque specifications, and dial-in of brake modulation and shift precision.

Ongoing Maintenance Schedule

Post-installation maintenance demands minimal effort. Monthly (or every 300–500km): inspect brake pad wear (replace when thickness reaches 1.5mm), clean derailleurs and cassette (gentle brushing with non-soapy degreaser). Every 2,000km: deep clean all drivetrain components, inspect chain wear (replace when stretched 0.1mm, typically every 3,000–4,000km), check derailleur cable and pulley condition. Annually: bleed brake hydraulic systems (simple push-button bleeds, approximately 15 minutes), battery health check via Shimano's diagnostic app. Every 2–3 years: replace brake pads (typically cost £30–50 for Shimano resin compounds), inspect and potentially replace derailleur limit screw seals if shifting becomes sluggish.

Battery Management

The BT-DN900 battery requires charging every 3–4 weeks during regular riding season. Store fully charged for winter off-season (excellent practice for lithium polymer longevity). The battery typically retains usable capacity for 4–5 years before marginal degradation becomes noticeable. Replacement costs approximately £150–180 (including labour if dealer-installed). Real-world UK owners report remarkable battery longevity; few cyclists replace original batteries before major drivetrain upgrades occur.

The Verdict: Is Ultegra R8170 Di2 Your Upgrade Path?

The Shimano Ultegra R8170 Di2 Hydraulic 12-Speed Disc Groupset represents the most thoughtfully-engineered mid-range groupset currently available to UK cyclists. For riders upgrading from mechanical systems, the wireless Di2 architecture and hydraulic braking deliver transformative reliability gains that justify the investment unquestionably. Compared to 105, you gain refined ergonomics and marginally superior braking modulation. Compared to Dura-Ace, you sacrifice only 50g weight and 20ms shift speed—trade-offs negligible for any non-professional cyclist.

The R8170 Di2 excels for sportive riders tackling variable British terrain, serious amateur racers optimising value-to-performance ratio, and cyclists seeking bulletproof reliability in wet weather conditions. The 12-speed progression simplifies cadence management; the wireless system eliminates cables and associated maintenance headaches; the hydraulic brakes deliver confidence impossible from mechanical alternatives.

If budget permits and reliability concerns matter more than marginal weight savings, the R8170 Di2 stands as the strongest groupset choice available below professional-grade Dura-Ace. UK cyclists who commit to this system report satisfaction rates consistently exceeding competitor offerings—a testament to Shimano's engineering maturity and genuine performance delivery.

Recommended Configuration for Typical UK Sportive Cyclists: FC-R8100 50/34T crankset, CS-R8100 11-34T cassette, 160/140mm brake rotors. This combination delivers optimal climbing access, tyre-friendly braking power, and weight balance for events spanning 150–200km with varied elevation.

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At Eminence Cycle Co., we are committed to providing fast and reliable shipping for all our products. All orders are shipped from the United Kingdom and are subject to the following shipping policies.

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 Components, Accessories & Framesets: Dispatched within 5 working days.

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RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at jmcyclesltd@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jmcycles@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders—including custom-built bicycles, non-stock components, and any items specifically ordered at a customer’s request—are non-refundable and non-returnable unless deemed faulty or defective upon arrival.

By placing a special order, you acknowledge and agree that:

 No cancellations, refunds, or exchanges will be accepted once the order has been confirmed and processed.

 Special order items are procured specifically for you and cannot be resold as standard inventory.

 If a special order item arrives damaged or defective, you must notify us immediately, providing clear photographic evidence. We will work with the manufacturer to determine an appropriate resolution, which may include repair or replacement at our discretion.

• Certain Special Order items may be sourced from outside country of purchase and may be shipped directly to client - these items may be subject to import duties which shall be borne by the buyer

This policy does not affect your statutory rights under consumer law.

If you have any questions regarding special orders, please contact us before making a purchase.

We do not accept returns for Pre Owned Bicycles and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jmcyclesltd@gmail.com

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